What should I do about a website booking error?
Published October 1, 2026 · 1 minute read
The answer
Identify the affected reservations, payments, calendar dates, and guest messages. Use the documented fallback and communicate accurate next steps through the appropriate process. Protect records and investigate with the provider.
Do not assume that fixing the display resolves financial or reservation consequences. Reconcile affected events and document the cause. Suspend the relevant booking step if it cannot be operated reliably.
This answer is general education. Apply it to the property's actual location, agreements, and circumstances. Where a decision requires professional advice, use a qualified adviser.
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