How should I handle an unsafe amenity?
Published October 1, 2026 · 1 minute read
The answer
Stop offering the affected amenity until the condition is assessed and resolved appropriately. Inform affected guests accurately and follow relevant booking, legal, and platform procedures. Do not rely on a warning sign to compensate for an unresolved hazard.
Arrange qualified servicing where necessary and document the decision to reopen. Review whether the listing needs updating while the feature is unavailable.
Further reading
These resources provide additional context. Check the official rules and documents that apply to your own situation.
This answer is general education. Apply it to the property's actual location, agreements, and circumstances. Where a decision requires professional advice, use a qualified adviser.
Explore all insurance & risk questions →