How do I handle guest questions about local recommendations?
Published October 1, 2026 · 1 minute read
The answer
Offer accurate, relevant information and make clear where availability, hours, or access must be checked directly. Tailor recommendations to the question without making unsupported guarantees. Keep a small maintained guide rather than a long outdated list.
Commercial recommendations should disclose relevant paid relationships when applicable. Respect the guest's preferences and avoid treating every inquiry as a sales opportunity.
This answer is general education. Apply it to the property's actual location, agreements, and circumstances. Where a decision requires professional advice, use a qualified adviser.
Explore all guest communication questions →